Frequently Asked Questions

Streamlined Communications is a global provider of audio conferencing solutions and webcasting services with over 15 years of experience in the industry. We specialize in providing reliable communication tools for organizations of all sizes.

We’ve been in business for well over 15 years on a global basis, with a proven track record of reliability and service.

Unlike many competitors who have exited the audio conferencing space, we’re dedicated to and focused on audio conferencing and webcasting. We own our platform and don’t outsource our services, which allows us to provide faster, more customized support. Our dashboard and portal offer easy self-service capabilities, and unique features like client matter numbers for professional services tracking.

We offer two main types of audio conferencing:

‍Reservationless Service - On-demand conferencing available 24/7/365
‍Operator-Assisted Service - White-glove service for managed events with operator support

Our Reservationless Service provides you with dedicated phone numbers, host codes, and participant codes that can be used anytime, 24/7/365. You can host calls whenever you want without needing to schedule in advance.

- Unlimited hosts
- Up to 1,000 participants per call (with notification for larger events)
- Global access numbers in 170+ countries
- Custom branded greetings
- Client matter number tracking for billing
- Dedicated numbers option
- Flexible entry modes (separate or same codes for hosts/participants)
- Web portal for account management

Operator-Assisted Service provides a managed call experience where a professional operator helps facilitate your event from start to finish. This “white glove” service is ideal for important calls like investor relations meetings, legal proceedings, and large events.

We offer four different entry modes:
‍Standard Operator-Assisted - Participants dial in and an operator collects their information
‍Enhanced Pre-Registration - Participants register in advance and receive a unique code
‍EasyConnect  (Dial me in) - Participants enter their phone number and the conference bridge dials out and connects them to the call
‍Outbound - Operators dial out to participants and connect them to the call

We offer four different entry modes:Standard Operator-Assisted - Participants dial in and an operator collects their informationEnhanced Pre-Registration - Participants register in advance and receive a unique codeEasyConnect  (Dial me in) - Participants enter their phone number and the conference bridge dials out and connects them to the callOutbound - Operators dial out to participants and connect them to the call

Yes, we have teams specialized in various industries including legal (for remote depositions and hearings) and financial services (for investor relations calls). Our operators are familiar with industry-specific terminology and requirements.

Our webcasting platform provides:
- Visual presentations with slides and screen sharing
- Video streaming capabilities
- Interactive Q&A, polling, and surveys
- Chat functionality
- Pre-recorded content integration
- Post-event analytics and reporting
- Certificate generation for educational sessions
- Custom branding opportunities

Yes, we can provide seamless integration between our audio conferencing and webcasting platforms. You can book both services together through our portal and manage them from a single interface.

Webcasts can run anywhere from 15 minutes to 15 hours, depending on your needs.

Our Business Continuity Service provides a reliable audio conferencing backup solution in case your primary collaboration tools (like Zoom or Teams) experience an outage. It’s a 24/7 disaster recovery option that’s always tested and ready to go.

While platforms like Zoom and Teams are useful, they sometimes experience outages. Our phone-based system runs on established global telco infrastructure, providing a reliable backup when internet-based services fail. In emergency situations (like power outages or connectivity issues), you need a dependable way to communicate.

The service is always available and ready to use instantly. You can connect thousands of people within minutes of an emergency or outage occurring.

We provide service in more than 170 countries worldwide, with the ability to add access in additional countries upon request.

Our operators speak 11 different languages, allowing us to support global events and multilingual needs.

Yes, we can handle dual language calls where a presentation in one language (e.g., English) is translated into another language (e.g., Spanish) concurrently. These can also be pushed into webcasting for a comprehensive multilingual experience.

Our platform is built on global telco infrastructure rather than VoIP, ensuring high quality and reliability. We have redundant systems across multiple global locations including Virginia, Frankfurt, Los Angeles, and Sydney, each with both main and backup servers.

Our system is highly scalable. Each service supports 70 concurrent streams on a single media server, with multiple media servers at each location. Each stream can handle 2,000 conferences with up to 50,000 calls per stream.

Our administrative portal allows you to book and manage all types of events including reservationless calls, operator-assisted events, and webcasts. You can customize numerous options, receive immediate confirmations, and make changes up until the start of your event.

We provide service in more than 170 countries worldwide, with the ability to add access in additional countries upon request.

Yes, you can modify almost all aspects of your event right up until it starts. For example, if you decide to add recording or playback functionality shortly before the event, you can easily do so through the portal.

We offer “follow the sun” support with team members across the globe, ensuring 24/7 assistance. Our support includes pre-event preparation, technical support during events, and post-event follow-up.

Support is available via phone, email, and through our portal’s built-in chat feature. If you need immediate assistance, you can simply type “speak to a team member” in the chat to be connected quickly, bypassing any automated responses.

Yes, we’re happy to provide demo accounts for the reservation list platform and conduct mock events for operator-assisted calls to ensure you’re comfortable with the service before committing.

Yes, you can modify almost all aspects of your event right up until it starts. For example, if you decide to add recording or playback functionality shortly before the event, you can easily do so through the portal.

Migration is straightforward. We’ve successfully transitioned hundreds of clients recently from other providers, including Mitel & AT&T. Our team can help replicate your existing setup, including similar host/participant codes when available and familiar keypad commands.

For reservationless service, we can typically have you up and running in less than an hour. For operator-assisted events, once you schedule your first call, we’ll provide immediate confirmation and guide you through the process.

If you own your 800 number, we can help port it to our platform. Most companies use shared numbers where your unique identity is maintained through your host and participant codes, which we can help replicate in our system.